FAQs

Order & Payment

⦁    What payment methods are supported?
We accept a variety of payment methods, including PayPal, Visa, Mastercard, Maestro, American Express, Diners Club International, and Discover.
For more details, please click here to view our complete payment options.

⦁    How long does it take to receive order confirmation after payment?
Order confirmations are typically sent immediately after successful payment. If you don’t receive a confirmation email within a few minutes, please check your spam or junk folder. For assistance, you can also reach out to our support team.
Tip: Please Double-check your email address when placing your order to avoid issues.

⦁    Can I still cancel my order?
You can cancel your order if it has not yet been shipped. Please contact our customer service team promptly.
If the order has already been shipped, please refer to our Return and Refund Policy, specifically the "Order Cancellation" section, for further guidance.

⦁    How long does it take to receive a refund after canceling an order?
Refunds are typically processed within 1–5 business days and will be returned to your original payment method. If you haven’t received your refund after this period, please contact us for assistance.

Shipping & Delivery

⦁    What shipping methods are used?
We collaborate with trusted logistics providers such as DHL, FedEx, DPD, XLC, and GLS. The specific carrier depends on your location.

⦁    How much is the shipping fee?
We offer FREE shipping on all products in our shop for all deliverable areas.

⦁    Where can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping provider's website or use the following link: https://www.17track.net/.

⦁    What should I do if I realize my address is incorrect?
If you need to update your delivery address, please provide the correct details within 24 hours of placing your order to ensure smooth delivery.
Address changes are inavailable after the package has been shipped. In this case, please contact our customer service for assistance in reaching out to the logistics company to attempt an address change.